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Shipping & Returns

Free exchange

All goods can be exchanged for another good for free. Please contact us and we will send you a return label. This can take place during the 14 days of the test. The free exchange is only valid for orders to Germany and Austria.


You can return the goods within 14 days without giving any reason. The revocation must be expressly announced. The mere return of the goods (without express declaration) within 14 days is not sufficient. The return costs are to be borne by the customer.


For returns please write us an email to

In general, processing a return between 7 and 18 business days can take as each return must be manually checked. We ask for your understanding.

For further questions please visit our FAQ page or send us an e-mail to

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